Shipping Policy

Last Updated: June 2026

At Project Polly, every item is produced specifically for you once your order is placed. This made-to-order approach helps reduce waste and ensures each piece meets our quality standards.

Order Processing

Orders are typically processed within 2–7 business days before shipment.

During periods of high demand, new product launches, holidays, or promotional events, processing times may be extended.

Shipping Times

Estimated delivery times after shipment:

Canada 4–10 Business Days

United States 5–12 Business Days

International 7–20 Business Days

Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Project Polly is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. While we will make reasonable efforts to assist, we cannot guarantee modifications once an order has entered production or shipment.

Lost, Delayed, or Stolen Packages

Project Polly is not responsible for packages that are lost, delayed, damaged, or stolen after they have been transferred to the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the carrier directly to initiate a claim.

Customs, Duties, and Taxes

International customers may be responsible for customs fees, import duties, taxes, or other charges imposed by their local government.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

Contact

For questions regarding your order, please contact:

Email: support@projectpolly.com